Chapter 1491 The Platform Hidden in the Incident

As soon as he said this, everyone on Sheng Yun Group's side was stunned.

What's going on?

This wasn't how the script was supposed to go!

Nie Yunsheng had actually prepared himself mentally after seeing Lu Mingliang's business card, so his reaction was the smallest.

The delivery guy was a little confused, subconsciously looking to his left and right.

The two vice presidents were the most perplexed, even a little flustered. They couldn't understand why the complainant had suddenly become so tough.

This was a live broadcast, with the entire internet watching. The vice presidents of Sheng Yun Group were trying to smooth things over, advising him kindly, but this complainant was pulling this stunt?

It was similar to the scene when the delivery guy knelt down. It would obviously give people the impression of being aggressive and unsympathetic.

Was he crazy?

Hadn't he been flamed enough?

Moreover, after the two vice presidents of Sheng Yun Group came to their senses, they not only felt inexplicable, but also had a sense of anger, feeling that "he didn't appreciate their kindness."

Who did he think he was? Their group's President Nie came to act as a mediator, already giving him enough face. Shouldn't he be a little more sensible and go along with it, so everyone could be happy?

Instead, he immediately took an inch after being given a foot, saying he wouldn't forgive them?

What, did he want to interrogate them on live broadcast?

Unreasonable!

After a few seconds of silence, the atmosphere suddenly became tense.

But Nie Yunsheng didn't speak, so the other two vice presidents couldn't act rashly, let alone leave on their own initiative.

Lu Mingliang smiled slightly and continued, "President Nie, everyone, please calm down."

"As this brother said, we are indeed here today to try to resolve the issue and eliminate the impact."

"The reason why there is a bit of tension is mainly because there were some problems in communication between the two parties, and many ideas were not fully conveyed to each other."

"I think this is normal. Truth comes from debate! Fortunately, President Nie is here today, and the two parties involved are also here. Let's all speak frankly, explain the causes and consequences clearly, and after full communication, the truth will naturally come out."

"Hundreds of thousands of viewers in the live broadcast room can also witness it. The public opinion is currently on your company's side, and everyone is very sympathetic to the delivery guy. Since President Nie is already here, why not take some time and discuss this matter in front of all the viewers?"

"Regarding the delivery industry, I happen to have some superficial views that I would like to share with everyone."

Obviously, if Nie Yunsheng had known that this was going to be a netwar, and against Nifeng Logistics, he would never have come.

Whether he could win was one thing, but the key was that the risk was too great, not worth it at all!

If he hadn't come, Lu Mingliang would really have been a little troubled.

But now that Nie Yunsheng had already arrived, it wouldn't be easy for him to leave.

The two vice presidents looked at Nie Yunsheng, whose face was a bit gloomy, as if he would explode in the next second. But soon, his expression softened, and he even showed a smile: "Of course, we came here to solve the problem."

"However, this matter is, after all, a dispute between Sheng Yun Group's customers and employees. President Lu is the head of Nifeng Logistics. There's no reason for you to get involved, right?"

"Or is Nifeng Logistics feeling that we haven't handled it properly? The delivery guy has already knelt down to the customer. Does President Lu think that's not enough? Then I really feel sorry for the delivery guys at Nifeng Logistics."

With a barbed tone, he not only implied that Lu Mingliang, as the head of Nifeng Logistics, was meddling, but also placed Lu Mingliang on the opposite side of the delivery guy.

Nie Yunsheng was very clear that today, in front of everyone, whoever was rendered speechless would lose.

Whether it was a debate or a war of words, as long as he lost, it would definitely seriously affect the company's image and cause serious damage to the company's interests.

But from another perspective, this also meant that the winning side would have a great advantage.

If Sheng Yun Group could take this opportunity to deal with Lu Mingliang as well, and discredit Nifeng Logistics, then Sheng Yun Group could not only immediately resolve its crisis, but also turn the crisis into an opportunity.

Since he couldn't leave in this situation, he could only take the initiative to attack.

Lu Mingliang didn't panic and didn't respond to Nie Yunsheng's words. If he really aimed the spearhead at the delivery guy, he would really fall into the trap. His spearhead had always been aimed at Sheng Yun Group, and he absolutely couldn't move it no matter what happened.

Therefore, Lu Mingliang didn't answer Nie Yunsheng's question at all, but instead asked, "President Nie, let me ask you a question: the current society is a society ruled by law, right?"

This was learned from a fully automatic heckling machine: if the other party throws out a trap-like question, and any answer will lead to passivity, then the best way is to ask a question, turn passivity into initiative, and let the other party enter your rhythm.

Nie Yunsheng was stunned for a moment, and answered without thinking, "Of course."

Lu Mingliang nodded: "Since it is a society ruled by law, we must pay attention to the spirit of the rule of law. The complainant's first complaint was because the delivery was damaged. According to the contract signed between the consumer and the delivery company, the delivery company caused the loss of the delivery. The customer complains, is there a problem?"

"The complainant's second complaint was because Sheng Yun Express promised to compensate for the apples, but did not compensate with the same kind of apples, but used other apples as a substitute, and did not fulfill its promise. The customer's second complaint was to ask for an explanation, is there a problem?"

"The customer is just exercising the rights granted to it by law. What is wrong with that?"

Although Nie Yunsheng was caught off guard, he quickly reacted: "What President Lu said is of course reasonable, but... outside the law, there is also something called human sentiment. Everyone makes mistakes, and it is inevitable that the delivery guy makes mistakes when he is busy. He has already knelt down and apologized, but he is still unrelenting. Is this good? The reason why netizens are reacting so strongly is because the customer is unforgiving and does not show any human sentiment."

"Our company certainly does not approve of this kind of cyber violence, but shouldn't we be more considerate of the delivery guy's hard work?"

Lu Mingliang said: "It is of course no problem to be considerate of the delivery guy's hard work, but who should be responsible for the reduced good service that should be given to the customer?"

"Your Sheng Yun Group keeps saying that the delivery guy has it hard, that his salary is meager and his work is hard, and that this complaint may cause him to face huge fines. Isn't this caused by your Sheng Yun Group?"

Nie Yunsheng's face darkened: "We have already exempted the delivery guy from all penalties and also offered him condolences and subsidies."

Lu Mingliang smiled sarcastically: "Then what about the other delivery guys? This delivery guy is lucky, because this matter happened to erupt at this critical moment and became your shield to shift the conflict, so of course you have to put on a full show, offering condolences and compensation."

"But Sheng Yun Express has many delivery guys like him, and I believe that they have suffered no less grievances in their usual work. At that time, where were you, President Nie?"

"The delivery guy is fined after being complained about. Isn't this the rule set by your Sheng Yun Express? You are the ones who fine, and you are the ones who revoke the fines and offer condolences. May I ask what is the basis for your fines? Is your basis for handling affairs the contract and the spirit of the law, or your company's interests?"

Lu Mingliang looked at the delivery guy: "You wouldn't say that this is the first time you've encountered a similar situation, would you?"

The delivery guy lowered his head and didn't speak.

Obviously, this was definitely not the first time!

He didn't know how many times he had been fined for being complained about, but this time it just happened to become big and was noticed by the higher-ups of Sheng Yun Group.

So Lu Mingliang didn't dare to answer rashly when he asked this question.

Nie Yunsheng realized that something was wrong.

What's going on? Isn't the delivery guy on my side? How come, after Lu Mingliang said a few words, it seems like he's about to be turned against me?

Nie Yunsheng hurriedly said: "Delivery is an industry that connects people with people. Wherever there are people, there will naturally be friction. We punish delivery guys based on customer complaints, which is to be responsible to customers and urge delivery guys to work hard; we offer condolences to delivery guys in order not to chill our employees' hearts and to prevent malicious complaints from affecting the entire logistics system. These two are not contradictory."

Lu Mingliang smiled slightly: "President Nie's words are a bit obscure. Let me help you translate them."

"What you mean is actually saying that punishing delivery guys based on complaints is to quell customer anger, maintain the company's reputation, and also make a sum of money through fines; after things get big, offering condolences to delivery guys, and even morally kidnapping complainants, is to increase the cost of customer complaints and force them to understand the delivery guys and accept relatively poor service."

"The delivery guy is fined, and the customer has to endure relatively poor service. They all lose, and only your company wins, and wins big."

"I ask you, whether your basis for fining is the contract and the spirit of the law, or the company's interests, you dare not answer."

"So your words actually default to the latter. You dare not say that your basis is the contract and the law, because according to the regulations, the customer's complaint is completely reasonable and legal, and is within the rules you set."

"You can only selectively say some one-sided words, say some aspects that are beneficial to you, as if the only two conflicting parties in the entire event are the customer and the delivery guy. But the problem is, both the delivery guy and the customer have signed contracts with your company. Your company is the primarily responsible party, but why does it seem that you are completely uninvolved in the entire process?"

"I have found that all companies that want to make their businesses into a large platform are thinking about beautiful things like not managing anything, collecting taxes on the ground, and letting others take responsibility."

"No matter what kind of platform company it is, the first thing they think about is designing the rules in a way that is 100% beneficial to themselves, thinking about absolving themselves of all responsibility. Every time there is a complaint, they say that they have already punished the delivery guy, but what people want to complain about is the platform itself! At this time, you will say again, we are just a platform, the reason why the customer is not satisfied is still because the delivery guy's service is not in place..."

"Now you are absolving yourselves of all responsibility. When public opinion sympathizes with the customer, you lick the customer's boots and force the delivery guy to death; when public opinion sympathizes with the delivery guy, you lick the delivery guy's boots and force the customer to death. You even deliberately guide public opinion in a direction that is beneficial to you."

"It's always someone else's responsibility, never your own."

"President Nie, is there really nothing else a listed company with a market value of tens of billions can do other than heavily punishing delivery guys?"

"Is it that you can't do it, or that you don't want to do it?"